Booking information & policies

Cancellation policy

Shared tours

Cancel at least 24 hours before your confirmed pickup time for a full refund. Cancellations received less than 24 hours before that time and no-shows are non-refundable, subject to any rights that cannot lawfully be excluded.

Private tours and private transfers

Cancel at least 6 days (144 hours) before your confirmed pickup time for a full refund. Cancellations received less than 144 hours before that time and no-shows are non-refundable, subject to any rights that cannot lawfully be excluded.

Cutoffs use the local Mountain Time for the confirmed pickup. Exactly 24 hours for a shared tour, or exactly 144 hours for a private service, qualifies for a full refund.

Send cancellation requests to info@lordofthelakestours.ca with your booking reference and the service to be cancelled. If we cancel your service, you may choose an available alternative date or a full refund.

Rules for cancelling only one leg of a discounted return booking, flight disruptions and any special booking arrangements must be stated in the accepted booking confirmation. No additional cancellation charge is created by this review page.

Terms & conditions — review notes

Enquiries are not confirmed bookings. The current planners let you review a trip request and open WhatsApp or email to send it yourself. No seat, vehicle, payment or availability is reserved by these planners.

Your confirmed service. The agreed route, date, pickup, return arrangements, party size, luggage, child-seat needs, inclusions and quote must be confirmed before booking. Journey times are estimates and may change with traffic, weather, park access or safety.

Airport round-trip offer. Book the airport-to-hotel and hotel-to-airport journeys together to receive 20% off the combined transfer fare, compared with the two corresponding one-way fares. The offer is for an airport–hotel return pair, not an unrelated hotel-to-hotel journey. The quote must show the discount before confirmation. Applicable tax, waiting and extra stops are handled as stated in the final quote; no unquoted fee is added by this page.

Waiting and flight changes. Included waiting time, additional waiting charges if any, no-show arrangements and rescheduling must be disclosed in the accepted service terms. Those operational details will be confirmed in the accepted booking terms.

Safety and independent services. Seating and luggage capacity must suit the confirmed group. For ski transfers, resort tickets, rentals, lessons and on-slope guiding are separate unless expressly included. Any waiver is a separate document; no signature is collected on this page.

Review status. These terms are provided for booking-platform, insurance and legal review before public booking opens. Any mandatory consumer rights continue to apply, and the booking confirmation will identify the itinerary, price, pickup details and included services.

Privacy policy

The current enquiry forms display the information you enter on your device, then let you open WhatsApp or your email app to send it. Merely reviewing the form is not a booking or an automatic message to the company.

Information provided to the company is intended to be used as reasonably necessary for enquiries, booking, safety, consent records and claims administration. Contact info@lordofthelakestours.ca with privacy questions.

Submitting an enquiry or signing a participation agreement is not, by itself, consent to receive marketing or to use your image in promotional material. Any optional consent must be requested separately.

Review status. Before public booking opens, the company will confirm the responsible privacy contact, required data fields, service-provider arrangements, cookie information and retention procedures. This page does not assert storage locations or retention periods that have not yet been confirmed.